Refund policy

Returns and refunds

We want you to be happy with your order. This policy does not affect your statutory rights under UK consumer law.

Changing your mind

You can cancel your order within 14 days of receiving it. For hygiene and safety reasons, Respa Gold Capsules can only be returned for a change of mind if the bottle is unopened and the seal is intact. We also accept unopened returns up to 30 days after delivery. Please email info@respahealth.com with your order number before sending anything back. You pay the cost of return postage for change-of-mind returns.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and a photo. We will replace it or give you a full refund, including delivery costs. You do not need to return the item unless we ask you to.

How to return an item

Email info@respahealth.com with your order number. We will reply with the return address and instructions. Items sent back without contacting us first may be delayed.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days. Your bank may take a few extra days to show it.

Contact

Questions about a return: info@respahealth.com